Frequently Asked Questions

Find quick answers to common questions about your 1001 Unicorns membership, account management, and story creation.

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Why can't I log in to your site? How do I cancel my subscription? Can I switch plans? Can I update my email address? Can I update my credit card? How do I create or reset my password? Can I gift a subscription?

🔐 Why can't I log in to your site?

The most common login issue is related to browser security settings. Our membership software requires 3rd-party cookies to function properly.

Quick Solution:

  • • Check if you've disabled 3rd-party cookies in your browser
  • • Enable 3rd-party cookies for our site, or
  • • Try using a different browser (Chrome, Firefox, Safari)

Still having trouble? Contact us at [email protected]

❌ How do I cancel my subscription?

You can easily cancel your subscription anytime through your account dashboard.

Step-by-Step Instructions:

  1. Log in to your account
  2. Go to the Subscriptions menu item
  3. Click Cancel subscription
Manage Your Subscriptions

*This applies to plans that renew indefinitely

🔄 Can I switch plans?

Yes! You can easily switch between plans (e.g., from monthly to annual) at any time.

How Plan Switching Works:

  • • Click Change plan from the Subscriptions menu
  • • You'll be switched to the new plan immediately
  • • You'll be charged a prorated amount for the difference
Change Your Plan

📧 Can I update my email address or personal information?

Yes, you can update your email address and other personal information through your account settings.

What You Can Update:

  • • Email address
  • • Full name
  • • Other personal information
Update Account Info

💳 Can I update my credit card?

Yes, you can easily update your payment method through your account dashboard.

How to Update Your Card:

  1. Log in to your account
  2. Click Update card from the sidebar
  3. Or click Add card if you haven't added one yet
  4. Enter your new payment information
Update Payment Method

🔑 How do I create or reset my password?

Important Note:

Passwords are not required for your membership account. You can sign in using just your email address and a one-time link.

Email-Only Sign In:

  1. Visit our sign-in form
  2. Enter your email address
  3. Click Continue
  4. We'll email you a link and code to sign in
  5. The link expires after 24 hours and can only be used once

Password Creation/Reset:

If you prefer to use a password, you can create or reset one:

  • • Password creation/reset links expire after 48 hours
  • • Links can only be used once for security
  • • If a link becomes invalid, request a new one
Create/Reset Password

🎁 Can I gift a subscription?

Yes! Gifting a 1001 Unicorns subscription is easy and makes for a wonderful present for families with children.

How Gifting Works:

  1. Click one the gift links below
  2. Enter the gift recipient's name and email
  3. Choose the delivery date
  4. Add a personalized message
  5. Enter your payment information

What Happens Next:

  • • The recipient receives an email with activation link
  • • They can add their address when activating (if needed)
  • • This is a one-time gift for the selected term
  • • Recipient can add payment method to continue after gift expires
Gift a one month! Gift three months!! Gift a YEAR !!!

✨ Spread the magic of storytelling! ✨

Still Need Help?

Can't find the answer you're looking for? Our friendly support team is here to help! We typically respond within 24 hours.

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Quick Support Tips

Response Time

Usually within 24 hours

Account Security

We'll never ask for passwords via email

Family First

Kid-friendly support team